At Stones Galaxy, we take care to ensure that your stone products are delivered securely, safely, and as quickly as possible. Our shipping terms are outlined below.

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1. UK Shipping

• Dispatch Time:
  For items that are in stock and ready to ship, we typically dispatch within 2–3 working days from order confirmation.

• Delivery Time:
  Most UK orders are delivered within 4–5 working days after dispatch.

• Private Local Delivery:
  For customers located within 2–3 hours of London, we offer a private delivery service, which can be arranged on request. Costs and timing are discussed case by case.

• Shipping Costs:
  Shipping costs are not flat-rate. They are calculated based on the size, weight, and delivery location of each item. We’ll provide an accurate delivery cost once we know what you're ordering and where it's going.

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2. International Shipping

We offer international shipping where possible, though it is arranged case by case due to the nature of our products.

• Dispatch Time:
  Once confirmed, your order will typically be dispatched within 2–3 working days (for ready items).

• Delivery Time:
  Most international deliveries take 1–3 weeks, depending on the destination, customs, and courier services.

• Shipping Costs:
  International shipping is paid by the customer and quoted individually based on size, weight, and location.

• Customs & Import Duties:
  Stones Galaxy is not responsible for customs fees, taxes, or import duties that may apply in the customer’s country. It is the customer’s responsibility to understand and cover these costs. We advise you to check with your local customs office before placing an order.

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3. Delivery Issues or Damages

We take great care in packaging each product. If your item arrives damaged, please contact us immediately with clear photos of the packaging and product so we can assess the situation.

For any shipping-related queries, please contact us via:

• Phone

• Email

• Website chat

• Social media messaging