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​At Stones Galaxy, we take pride in the quality and uniqueness of our stone products. We understand that sometimes a return may be necessary, and we aim to make the process as smooth as possible within the scope of our policy.

 

Eligibility for Returns

We accept returns on select products only. Some items, particularly custom orders, large, or high-value products, especially those shipped internationally, are non-refundable and not eligible for return under any circumstances. Please contact us in advance to confirm if your item is eligible.

 

Return Conditions

• Returns must be requested within 7 days of receiving your order.

• Returned items must be unused, undamaged, and in their original condition and packaging.

• The customer is responsible for the safe return of the item, including shipping costs and insurance to protect against any damage in transit.

• Alternatively, we can arrange a collection for you at a pre-agreed cost.

 

Refund Options

 

Depending on the item and the situation, we may offer:

• Full refund

• Exchange

• Store credit

We assess each return on a case-by-case basis and will notify you once your return is inspected and processed.

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Non-Returnable Items

• Custom-made products

• Large, heavy, or high-value stone items

• International orders

 

How to Start a Return

You can contact us via:

• Phone

• Email

• Our website contact form

• Social media platforms (we respond quickly through chat)

Please get in touch before attempting to send anything back. Unauthorised returns may not be accepted.